Know all the information regarding your shipments, returns and guarantees. Take a look at our Purchase Conditions and purchase your items with the utmost confidence and peace of mind that you are buying on a serious website that takes great care of its customers.

Owner and general contracting conditions

These General Contracting Conditions, from now on CGC, regulate the purchase conditions of the different products offered on our website: www.pinturas-dami.com, owned by BRICO-PINTURAS DAMI VENTA ONLINE SLU (hereinafter BRICO -PINTURAS DAMI), Spanish company, with CIF B42693440 , and located in C / Argel, 3 - 03130 Santa Pola (Alicante) - Spain.

Users who make purchases at www.pinturas-dami.com fully accept these GTCs and will be bound by them, as if they were written at the time of contracting / purchase.

The reading and acceptance of the CGC will be an essential requirement, prior to the purchase of any product through www.pinturas-dami.com

In accordance with current legislation, you can proceed to the returnof products, for whatever reason, within a maximum period of 14 calendar days from the receipt of the merchandise by the customer. For this, the conditions set out in this document must be met. You can do so by filling in the withdrawal form .

BRICO-PINTURAS DAMI reserves the right to modify the CGC at any time and without prior notice. The CGC will always be accessible from the website, so that the user can consult or print them at any time.

Placing the order by filling in the purchase form implies compliance with the price offered and with the general conditions of sale in force at that specific time. Once the order is formalized, the purchase will be understood to be perfected by right, with all the legal guarantees that protect the purchaser consumer and, from that moment, the prices and conditions will be contractual and cannot be modified without the express agreement of both contracting parties. . The electronic document in which the contract is formalized will be filed and the user will have access to it in their client area.

Send conditions

  • Delivery times range from 24 and 72 hours at the customer's choice. We cannot guarantee these delivery times, although we try to ensure that transport companies comply with them whenever possible. In rural populations far from urban centers it is not possible to guarantee in any case delivery within 24 hours.
  • It is not possible to determine a fixed delivery time and make a prediction of the exact time in which the delivery person will deliver the order.
  • Shipping is guaranteed under the conditions chosen by the customer when ordering as long as it is done before 4 pm and the product is in stock. After this time, one more day will be counted since the transport agency will have already collected the packages for that day.
  • Delivery times will depend on the availability of each product, and the case of stock breaks in the warehouse may occur, in which case the customer will be notified of the new delivery period. In orders that include several items, a single shipment will be made and the delivery time will correspond to the item whose delivery time is longer.
  • The client must review the order as soon as possible to verify that everything he has ordered is included. If you are not satisfied with what you have received, you must notify BRICO-PINTURAS DAMI as soon as possible. An order will be considered delivered when the delivery receipt is signed by the customer.
  • If for any reason there is a delay in the shipment, we will notify youThe delivery period will not exceed 10 days. If you do not agree with the new delivery period, you can request a refund of the full amount paid without any type of penalty.
  • In the event of a failure in the order, BRICO-PINTURAS DAMI will be notified immediately by email info@pinturas-dami.com attaching photos if possible and a description of the problem. BRICO-PINTURAS DAMI will try to correct this error as soon as possible.
  • In case of receiving a product damaged by transport, it is advisable to contact us within the first 24 hours to be able to claim the incident to the transport company. In the same way, it is convenient to leave a record to the transport company. If large flaws are observed in the package when it is delivered or paint stains, it is advisable not to accept the package and notify us of this decision as soon as possible so that we can re-send your order and that it reaches you in perfect condition as soon as possible. If you see these damages when the delivery person has already left, you must send us photos of the closed package with the damages in the next 24 hours so that we can claim the damages to the transport agency and be able to send you your order again.
  • Shipping costs are easily calculable, you just have to add the products to the cart and when you enter the delivery address, you can choose between several shipping methods according to province or iEven Country. Shipping costs are based on the total weight of the cart and the destination.
  • Shipping costs will be free from € 90 of order (taxes included) without counting the postage. This condition will only be applicable to any destination that is within Peninsular Spain. For other destinations, shipping costs will always be applicable unless agreed between the parties.

For sale in the Canary Islands, Ceuta and Melilla

All sales made in the Canary Islands, Ceuta and Melilla are considered as exports, so when a customer from these destinations completes their file and adds their address, VAT will automatically be eliminated from all products.

Currently of these three destinations we only ship to the Canary Islands for logistical reasons, and the price of the postage will depend on the destination Island. The shipment will be made by ship because there are many products that due to their dangerous condition cannot travel by plane and it will take between 10 and 15 calendar days. Shipments will be made in condition "T2LF Expedition without export DUA" as long as the conditions are met, but upon arrival at the destination, the client assumes the additional expenses that may be charged at customs such as the import DUA or the Canary Islands tax (IGIG ).

The destinations to Ceuta and Melilla tThey are not possible yet, but we are working so that we can ship to these destinations shortly.

Shipping methods

The shipment of our merchandise is carried out through several express and non-urgent transport agencies or through ADR transport for some of our products. BRICO-PINTURAS DAMI reserves the right to modify the type of shipment as long as the product cannot be sent by the indicated agency either due to dangerous conditions or due to size or weight. BRICO-PINTURAS DAMI will communicate this decision, if it occurs, to the client by email. Below we show the most common shipments and agencies used by BRICO-PINTURAS DAMI, but these may vary depending on the existing offer in the market.

PENINSULAR SPAIN

  • CORREOS PAQ72 HOME: Delivery service in 48/72 hours at home according to destination through the public company Correos.
  • MAIL PAQ72 OFFICE: Delivery service in 48/72 hours at the post office closest to the address provided by the client.
  • TIPSA24: 24 hour delivery service. Delivery is guaranteed before 2:00 p.m. the next day as long as the order is confirmed before 4:00 p.m.

* Week from 2 to 8 September: on the occasion of the festivities of the town of Santa Pola, said schedule will be modified on those dates, guaranteeing the delivery of the merchandise before 2:00 p.m. the following day as long as the order is confirmed before from 13 hours.

  • Large Pesos and ADR: Delivery in 48/72 hours according to destination through Dachser or DB Schenker agencies as the case may be. Includes service of dangerous goods with ADR category that cannot travel by more urgent methods.

BALEARICS

  • CORREOS PAQ72 HOME: Delivery service in 48/72 hours at home according to destination through the public company Correos.
  • MAIL PAQ72 OFFICE: Delivery service in 48/72 hours at the post office closest to the address provided by the client.
  • Large Pesos and ADR: Delivery in 72/96 hours according to destination. Includes service of dangerous goods with ADR category that cannot travel by more urgent methods.

CANARY ISLANDS, CEUTA AND MELILLA

Currently we only ship to the Canary Islands. Transportation is done by boat. As soon as you register withyour address in the Canary Islands, VAT is no longer applied to prices.

  • Canarias Marítimo: Delivery between 10 and 12 days from the order.

EUROPE

All shipments to any country in Europe that are in the list of addresses will be made through the GLS company and the transit time will be between 4 and 7 business days from the date of placing the order.

Returns

You have 14 days to return a product from the moment you receive it at your home address. To do this, send an email to info@pinturas-dami.com with the information related to the order indicating the products you want to return and the reason. You must include the attached withdrawal form .

Once we receive the product / s, we will refund the money according to the payment method you have used:

  • If you paid by card , the credit will be made to your account within 48 to 72 hours.
  • If you paid by Paypal , we will make the payment in your Paypal account.
  • If heYou made payment by transfer , we will ask you for an account number to make the payment. Keep in mind that it can take up to 48 business hours until it is reflected in your bank account.

You will only be responsible for the decrease in the value of the goods resulting from a manipulation of them other than that necessary to establish their nature, characteristics or operation.

Check our return policy for more information on the products that can be returned and the return conditions.

Guarantee

The following are the rights and obligations of both the seller and the consumer with respect to the guarantee:

  • In the event of a defective product, the seller must proceed, as appropriate, to repair, replace, lower the price or terminate the contract, procedures that will be free for the consumer and user.
  • The seller is liable for any lack of conformity that appears within a period of two years from delivery.
  • The consumer and user must inform the seller of the lack ofcompliance within two months of being aware of it.

The warranty does not cover defects caused by improper use of the product and / or manipulation of the same other than that necessary to establish its nature, characteristics or operation. The following are therefore excluded from the guarantee:

  • Misuse of the product not taking into account the recommendations provided by BRICO-PINTURAS DAMI on the product page or those described by the manufacturer on the product itself.
  • Products modified with other products or mixtures with dyes not compatible with the product.
  • Damages caused by paints or other products in areas or places where it should not be applied caused by ignorance of the client. Whenever there are doubts, a consultation should be made before applying on a surface that may be damaged.

For these purposes, BRICO-PINTURAS DAMI informs that the Consolidated Text of the General Law for the Defense of Consumers and Users (TRLGDCU) establishes several options to be able to exercise the right of withdrawal. Among them, it contemplates the possibility of doing so by filling out a form electronically. In order to shorten the times and so that you can make the return in a comfortable way and without delay, from BRICO-PINTURAS DAMI we advise you to make use of that option and fill in the: //pinturas-dami.com/pdf/desistimiento.pdf "target =" _ blank "rel =" nofollow noreferrer noopener "> withdrawal form that you have in the link.

Order cancellations

Those cancellations of orders that imply a return to the client and that are by bank transfer will have a maximum period of 30 days for administrative procedures, although we try to ensure that the period does not exceed 7 days.

Dispute resolution

These general conditions are ruled by the Spanish Law. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile. Likewise, as an entity adhered to CONFIANZA ONLINE and in the terms of its Code of Ethics, in case of controversies related to online contracting and advertising, data protection and protection of minors, the user may go to the CONFIANZA extrajudicial dispute resolution system ONLINE (www.confianzaonline.es).

Updated February 18, 2020

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